Our Promise to Our Customers

Castle Biosciences has, to date, processed all Castle test orders for U.S.-based physicians regardless of the patient’s ability to pay.

The Company works with Medicare, commercial insurance providers and, in some cases, the physician’s institution to secure payment coverage for its diagnostic and prognostic tests. Castle submits insurance claims on the patient’s behalf, engages with physician offices to obtain necessary documentation, and follows through to payment. Castle Biosciences believes a patient’s ability to pay for the test should not affect their care, and has put a generous Patient Assistance Program in place for those who need it.