Our Promise To Our Customers
Our tests provide physicians and their patients with personalized, clinically actionable genomic information to make more accurate treatment plan decisions. Since our founding, we have operated with the belief that, since our tests are providing clinically actionable information, we need to make sure that patients have access to our tests regardless of their financial considerations. We are proud to say that with our industry-leading Patient Assistance Program we have, to date, been able to process all Castle test orders for U.S.-based physicians regardless of a patient’s ability to pay.
On behalf of our patients, we work with all insurance providers including Medicare, commercial insurers, and the VA, to secure payment coverage for tests. We will submit insurance claims and manage the insurance billing process on behalf of patients. We also sponsor an industry-leading Patient Assistance Program with the belief that quality care should not depend on financial considerations.
Physicians and patients can get more information about insurance coverage, claims processing, and financial assistance by calling 866-788-9007 and selecting option #3.
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Castle GEP Tests